Text Version OR MS Word© (6.0) Version
Natural Holistic Pet Care
Larry A. Bernstein, V.M.D.
751 N.E. 168 Street
North Miami Beach, FL 33162 - 2427
305 - 652 - 5372 - Voice
305 - 653 - 7244 Fax
http://www.naturalholistic.com
natural@naturalholistic.com e-mail
Our Homeopathic Consultation Services
Thank you for inquiring about our consultation service. We are able to help in most situations even though we may not be able to see your animal in person. To be able to do this successfully, we usually will need to talk to you at some length (at first) so as to determine the pattern of illness from which your animal is suffering. Once we understand the situation, a homeopathic medicine is prescribed along with a recommended diet and appropriate nutritional supplements where indicated.
How We View Illness
In most situations that we deal with, the illness is a chronic one, e.g., long lasting and requiring treatment over several months. Regular appointments are necessary every 2 - 4 weeks (depending on the severity of the case). These follow - up consultations are usually 15 - 30 minutes in length. The treatment will be adjusted as necessary depending on your progress reports.
If the situation is an acute problem, such as an injury or acute manifestation of an illness, we may move into a remedy more quickly. These types of situations tend to need more immediate care and respond differently than chronic, long standing problems.
Use of Other Modalities and Medications
The treatment program that we use is not compatible with the simultaneous use of conventional drugs such as antibiotics, corticosteroids, thyroid hormones, etc. You will be guided in the gradual discontinuance of these medications. This is necessary so that our methods can take full effect. In addition, if other symptoms appear during treatment (or older, previous conditions return) you will be expected to contact us for appropriate response rather than use drugs that you may have used before. The reappearance of older problems can be a very good sign that the body is beginning to heal and this is a very delicate time. The use of conventional medications and treatments might make this healing impossible!
How We Schedule
Since we want to do the best by our patients, our usual protocol is to only take on patients that are as committed to the healing of their animal companions as we are. This may sound arrogant but the saddest part of practice, is to pour your heart and soul into a case, start making real progress and have the client decide that it is too much trouble to follow the regimen. Once both sides have agreed to make this commitment, we schedule a consultation to discuss the case in detail, this includes a medical history, the current symptoms and any other relevant factors. We discuss what you can reasonably expect from therapy and whether this is the correct modality for your situation.
This initial, extended intake is what usually takes the most time as we are gathering all the history and pertinent information together for the first time. Depending on the complexity of the case, this takes about 45 - 60 minutes with you directly and perhaps another 30 minutes in analysis and conference deciding on the treatment approach we are going to use.
Our Charges
Our Charges Our charges are based on the time we spend on the case, at the rate of $180 an hour and this applies to both time talking to you and also working on the case afterwards. If we see your pet in person, there is also a $35 office visit charge. This is for hands-on cases that we see in our office and not telephone consultations. Basically, we charge for veterinarian time spent on the case - meaning phone consultation time, office visit time, and case analysis time. Follow - up appointments are based on the same fee with a minimum charge of $37.50. A 15 minute follow - up (our minimum) would be $45.00, a 30 minute follow - up consultation would be $90.00, etc.. Our consultation time is based on 5-minute increments with a 15 minute minimum.(30 minute for in person visits) . We will also take reports by Fax or e-mail and charges are based on the time to read, analyze and respond (charges for short e-mails, etc may be accumulated and added to the next consultation. It is often faster to consult by telephone in complex cases. Consultations require a credit card (MasterCard, Visa American Express or Discover) or a prepaid account for payment of services. We do not bill.
.
Getting the Remedies
If you do not have ready access to the homeopathic remedy(s) we prescribe or we will send them to you. Of course, there is a charge for the homeopathic medicine, herbal medication, and nutritional supplements sent. In most cases we ship medicines by priority mail or Airborne Express. This method seems to do the most protects the medicines and ensures that treatment will be timely. Overnight shipment is available in emergencies or at the request of the client. We do recommend overnight shipment of homeopathic medicines during very hot weather to ensure their protection.
Becoming a Client
If you would like to explore becoming a client with us, please call (305) 652-5372. You may also e-mail to natural@naturalholistic.com but the phone is usually quicker and most dependable. We do get a large number of calls and cannot take on every client. If our line is set to voice mail, we will make every attempt to contact you a timely fashion. The biggest obstacle to a return call is an unclear phone number left on the message, so speak slowly and clearly.
Our Pledge
If you decide to work with us, you have our pledge that we will do our very best to help your animal. Our goal is a complete cure of the problem, regardless of the diagnosis. Of course, some animals are too old or have been ill too long for a complete cure, but we will do our best to increase the quality of life.
If we do elect to work together after the preliminary consultation and need to schedule a regular intake appointment, you should use the following questions as a guide to help organize your thoughts. If you want, you can send them to us prior to your extended consultation. We may also need medical records and laboratory tests from your veterinarian indicating a diagnosis or description of the problem. We will tell you this during the preliminary consultation.
Helpful Hints Beforehand
If you can answer the following questions, it will be helpful in doing the extended interview with you. However, this is optional and not necessary if you find It difficult.
You can send this information to us by mail (allow sufficient time prior to your appointment for it to be received and reviewed), you can expedite using an overnight service (like UPS or Federal Express or Airborne), or fax it to us at 305 - 653 - 7244 (24 hours a day). You can also E - Mail to natural@naturalholistic.com
Try to include:
We hope that his has given an accurate overview of our procedures. Please feel free to ask any questions.
Dr. Larry and Karen Bernstein
© Natural Holistic Pet Care - Larry A. Bernstein, VMD
751 N.E. 168 Street, N. Miami Beach,FL 33162-2427 USA
305-652-5372 - Voice
305-653-7244 - Fax
E-mail to Natural Holistic Pet Care
www.naturalholistic.com
All rights reserved and this may not be reprinted for commercial use without permission