Steps to Becoming a Client
Here are the Basic Steps:
1. READ this page.
2. Read Our Office Consultation Guide.
3. If you are interested in Homeopathic treatment (or unsure of the best treatments for your case), PLEASE read through the Homeopathic Primer and look at the Homeopathy Tutorial area.
4. Fill in and submit the simple online registration form that sends us your basic information. Please fill in the referred by field if you were sent here by another client or veterinarian. We use this form to see if we are a good fit for your pet's needs. We will contact you as soon as possible to let you know if we can take your case or not. PLEASE DO NOT PROCEED TO THE FINAL STEP UNTIL YOU HEAR FROM US.
Once you have been confirmed as an authorized client, please proceed to the FINAL step:
5. Complete the super secure online authorization form OR or download, print and fax it to 305-653-7244. Remember to electronically sign it in both places AND confirm when you receive the Adobe Confirmation email so it is sent to us securely.
A Word About Fees
In the current economic environment, unfortunately, it often has to come down to the costs. This is the sad reality in almost all our lives and we strive to give you the best value we can while making sure that we do the best job we can.
All our medical costs, supplies, laboratory, equipment have increased due to the COVID crisis and are reflected in the current price structure.
Our Charges are based on the time spent on a case – consultations, file review, reports, email and calls. Our standard time fee had remained at $180 for 8 years but we have had to raise the base fee to $240 per hour case time.
Teleconference consultation are fairly straightforward, time discussing the case and situation surrounding the case, file review and follow-up reports, email, etc. We do like to have a relaxed consultation and try to be fair about what is case time versus “visit” time. Follow-up Telemedicine consultations are billed at $120 and usually last up to 30 minutes. We do charge for e-mail or text case guidance time but tend to accumulate and add into the follow-up or case Guidance Time so the 20-minute teleconference plus a few email reports and directions will, usually, still only be the $120.
Our in-office consultations cannot be based, strictly, on time. Our initial consultations usually take longer than follow-up visits as we need time to get a perspective on the case. Our usual initial BASE consult fee for in person visits is between $225 and $250 unless very complex and extended. This does not include supplementary therapeutics like Thermal Imaging, Ultrasound, Laser Therapy, Ozone, herbs, medications or Laboratory. It does include acupuncture and chiropractic or other energy modalities. Follow-up sessions are usually 185.00 plus the laser etc., if needed. We do discount for repeat visits – like multiple laser treatments, acupuncture sessions in an initial course of therapy and will always work to deliver the needed amount of care at the best price structure we can.
One important way to help reduce costs is to read the preliminary material in Consultation Guide and Our Homeopathic Primer (for homeopathic clients). This helps us having to spend extra time explaining things that are already presented in these documents.
For more about our fees please click here.
For Our Guides click here
You MUST read the Consultation Guide AND Submit the online registration form AND complete the AUTHORIZATION to become a client!
Help us to help you, your pet and your budget by taking time to read this material.
Why We Ask You To Come Here FIRST
Rather than spending 20-30 minutes with every new, prospective client on the phone, this material allows us to place emphasis on helping our current patients rather than repeating the same information over and over many times a day every day. If you have further questions, after reading through this material, we will be pleased to answer them.
Another plus is, once we start your case, you already should have an understanding of the process and that will help (especially clients seeking homeopathic therapy) save time. Since we charge for the time we spend on the case, the less time we need to use explaining the basics, the more time we can spend on the actual case.
We strongly advise EVERY prospective clients to read the Consultation Guide, as this explains our office procedures, and our fees.
If, like many visitors, you are interested in Homeopathic treatment (or unsure of the best treatments for your case), PLEASE read through the Homeopathic Primer and look at the Homeopathy Tutorial area. This material is designed give you a much deeper insight into homeopathic therapy in a few minutes. It contains a realistic example case and additional tools to show you how we apply homeopathic principles to our cases.
We will take whatever time we need to help you understand what we are doing, but any background you gain on your own helps us to help you and your loved ones in less time (and cost). If we do not need to teach you the basics, we can focus more on the case itself so TAKE THE TIME NOW please.
To explore the different holistic tools (modalities) we have available to help your case, please look at the overview in the menu Our Services -> Holistic Medicine Overview or Click Here
Once you are comfortable that this is the direction you wish to pursue in seeking improved health for your pet or family, follow these 2 important and REQUIRED steps to send your information and permission form to us so we can set up your file and get you scheduled.
Until we have both completed items, we CANNOT set up your file or proceed.
1 - Fill out the online information form with your basic information for our file creation so we have your information in our system.
2 - After successfully submitting the online information form, you should end up at the Adobe EchoSign authorization page. Fill this out with your payment information, email, and digitally sign it in both places. Once you complete this, you will receive an email from Adobe Document Cloud eSign Services with a link that allows you to confirm your identity. Since you must confirm your email address your data security is NEVER risk. If this is still a concern you should still fill in the form and provide only the last 4 digits of your card. Karen will get the full card on the phone with you,
Follow those instructions to approve the secure form and it will become available to our office
During this processes you will also receive email confirmation that your information has been sent to our system and Karen Bernstein ([email protected]) will be in touch ASAP to get you an appointment.
Depending on the urgency of the situation we often can arrange an appointment within the week and in critical situations, we will always try to rearrange things to make room. We have a great group of clients that are willing to rearrange their non emergency follow-ups should the need arise--they know they might need the same courtesy one day. Please note we often choose to work many weekends and holidays to make things more convenient both work and traffic-wise.